Problem:Shipping methods depending on shipping zones and product type
What Is Pagazzi? Our client is a UK-based Magento store, which sells mirrors and lighting. Hence, such diversity of products requires different shipping methods and rates for each product. Another shipping issue is a set of carriers available within the Uk, each possessing certain type of limitation.
THE Shipping CHALLENGE
Set up a variety of custom shipping methods and rates depending on shipping zones and product types
How Calcurates Helped Pagazzi
Powerful and complex shipping algorithms to help Pagazzi display accurate shipping rates at checkout for their clients. This is how the shipping issue was solved:
Diving Into Details
Before the configuration, Calcurates explored the range of products, existing shipping methods, and carriers. Also, together with the Pagazzi team, we visualized the shipping process that should be implemented.
Our configuration efforts included the setup of the new Shipping Zones segment for the main destinations. Then, we set up multiple Table Rates methods in order to separate groups of products, their shipping methods, and rates. Finally, we added several Shipping Rules for some specific cases.
Testing on Real Cases
The final step was going live with our new shipping configuration. That is the most important part as it affects not only the store performance and shipping reliability but also the customer experience itself. We had to control every order and check whether newly set shipping methods and rates work correctly.
Our hard work on the client's case paid off with the great result
New Shipping Methods
Table Rates solved most of the client's shipping issues. In combination with Shipping Zones and Magento product attributes support, we've been able to cover all the combinations of products and destinations.
Custom Shipping Zones
We've set up multiple overseas and UK Shipping Zones using the flexibility of postal codes conditions.
Flexible Condition-Based Shipping
Our Table Rates allows customers to utilize multiple conditions for shipping methods and rates. For such a diverse stock Pagazzi have, it is important to apply conditions to individual product groups or categories.
Review & Interview from Pagazzi
The Calcurates team was incredibly helpful throughout the setup, implementation, and launch. Their product is very flexible and can be changed easily to suit your e-commerce needs. When we did have shipping issues, they were resolved very quickly and efficiently. Would highly recommend using Calcurates.
Commercial Director, Pagazzi Lighting
Does Calcurates help you to reduce the gap between shipping rates you display at checkout and shipping costs your business bear?
Yes, it definitely lets us have more control to help ensure that there is less of a discrepancy over the delivery costs that we incur and what we charge the customer. We are now much more agile with our delivery charges.
Did Calcurates help you to save money on the shipping solution for your e-commerce?
We were using an out of the box shipping matrix before, so it did not cost anything. However, I would say that Calcurates has been a good investment for us.
Did Calcurates improve a shipping storefront experience for your customers?
I don’t think it made a big change on the front-end store view – it just allowed for more flexibility in charges.
Do you have anything to add?
I couldn’t ask for better service than we get from Calcurates – you are always very responsive and helpful and your customer service is exceptional. Unless you are very well versed in Calcurates I believe that it can be quite confusing to set up, which is an area that can be a little bit of a barrier to users. The application itself has been a massive help & step forward in our business and we are now much more effective in charging customers the right amount for the product that they are purchasing. I would definitely recommend Caulcurates to others, due to the flexibility of the application & the exceptional customer service.
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