Find answers to your questions

Which carriers do you currently support?
DHL Express, DHL eCommerce, FedEx, UPS, USPS (, Royal Mail, DPD, Purolator, Canada Post, Australia Post, Sendle. We are adding more carriers according to our users' requests. Please let us know about the carrier you would like to see in Calcurates.
Which eCommerce platforms do you currently support?
For now it's Magento 2 only and API integration. Integration with other platforms (Shopify, WooCommerce, BigCommerce, PrestaShop, etc.) is coming soon. Let us know if we are missing your platform as your voice really affects our priorities.
Is it hard to switch from my current shipping extension or solution?
True, this can be hard indeed — but don't let it put you off, especially since we offer a free migration service for you. Just let us know if you need assistance and our support will help.
Why should I pay for monthly subscription instead of buying extension and pay for it once?
The bunch of shipping extensions with similar functionality will cost up to $1500. That equals 28 months of Calcurates subscription. Pay as you go or take advantage of our monthly billing which is flexible and fair. You can compare and select the pricing plan here.
What are advantages of cloud-based solution compared to extensions?
There are numerous benefits of a cloud-based solution. For example, with all-in-one shipping there's no need to install dozens of extensions and then solve compatibility issues. There are no UX limitations from the Magento interface. We offer a separate interface instead that is intuitive and mobile-friendly. We also provide easier support and as we are an API-based service we won't need to access your Magento while supporting you.
Will Calcurates really meet my shipping needs?
There's only one way to find out — book a demo with us today so we can talk about your shipping needs and see if Calcurates can solve it. Plus, if you can't find your wanted feature in the list, then request it and we'll add it to our roadmap.
Which pricing plan is the best for me?
You can compare and choose our pricing plans here using our informative table. Still hard to choose? We can help you to choose the best pricing plan according to your shipping needs — book a demo.
Can I change my pricing plan?
Sure, any time you can switch from "Fixed Limited" Plan to a "Pay As You Go" one or vice versa. Just let us know.
Is it hard to configure all these shipping settings with Calcurates?
There is a live chat widget inside your Calcurates account. You can also send an email to our support or chat with us in Messenger. Our careful support will do its best to assist and guide you through all the shipping settings.
How can I solve compatibility issues with other extensions I use?
Let us know if you have any compatibility issues. We will fix a problem if it arises.
What type of support do you have?
We do free live-chat and email support. We also offer free voice support for "Pay As You Go" pricing plan.
When will I be charged?
For "Fixed Limited" Plan you pay monthly subscription fee upfront. In "Pay As You Go" plan you pay for credits package, also upfront. Both pricing plans have Free 30-Day Trial. So, no payments until your free trial period ends. During this period you may test all the features and check if Calcurates meets your shipping needs.
Still have questions?
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