Customer service aims to create a positive experience for the customer. Customers with a good experience with the customer service team are more likely to use the company again. According to the team behind TSA Group
, with digital customer experience (CX) solutions, you can improve customer service and the overall customer experience. It helps shipping and logistics businesses provide a personalized, convenient, and efficient customer experience.
By automating repetitive tasks, digital CX solutions free up customer service representatives to provide more personalized attention. They also allow customers to track their shipments in real-time and receive updates via text, email, or push notifications.